1. Returns and Refunds
We want you to be completely satisfied with your purchase from Sculpt Nutrition. If you’re not entirely happy with your order, we offer a hassle-free returns and refunds process, subject to the terms outlined below:
2. Eligibility for Returns and Refunds
2.1 Damaged or Defective Items: If you receive a damaged or defective product, please contact our Customer Support within [number of days] days of receiving the order. We will provide instructions on returning the item and, upon verification, issue a refund or send a replacement.
2.2 Incorrect Items: If you receive an item different from what you ordered, please contact us within [number of days] days of receiving the order. We will arrange for the correct item to be sent to you or provide a refund upon return of the incorrect item.
2.3 Change of Mind: If you simply change your mind about a purchase, we accept returns within [number of days] days of the delivery date. Items must be unopened, unused, and in their original packaging. Return shipping costs for change of mind returns are the responsibility of the customer.
3. Return Process
3.1 Contact Customer Support: To initiate a return, please contact our Customer Support at [email or phone number]. Provide your order number and a brief description of the reason for the return.
3.2 Return Authorization: Once your return is authorized, you will receive instructions on how to return the item. Please ensure that the returned item is securely packaged to prevent damage during transit.
4. Refund Process
4.1 Inspection: Upon receiving the returned item, we will inspect it to ensure that it meets our return criteria.
4.2 Refund or Exchange: If the returned item meets our criteria, we will process a refund to your original payment method or offer an exchange, as requested. Please allow [number of days] for the refund to be processed.
5.1 Exchanges for Damaged or Defective Items: If you received a damaged or defective item, we will exchange it for the same item. If the item is out of stock, we will offer a full refund.
5.2 Exchanges for Incorrect Items: If you received an incorrect item, we will exchange it for the correct item. If the correct item is not available, we will offer a full refund.
6. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Opened or used products.
- Items purchased during clearance or sale events.
- Gift cards.
7. Contact Us
If you have any questions or concerns about our Returns & Exchanges policy, please contact our Customer Support at [email@example.com].
Remember to customize this policy to accurately reflect your company’s policies, procedures, and jurisdictional requirements. Always seek legal advice to ensure compliance.